Terms and Conditions

Welcome to Khushbu Fashions. This website is made available to you subject to the following terms and conditions. Please read these terms and conditions carefully before using the website or ordering any Products from our website.?You should understand that by using the website or ordering any of our Products listed on our website, you agree to be bound by these Terms and Conditions.?You should print a copy of these Terms and Conditions for future reference.??Please note that there are additional policies that apply to your use of this website and our trading relationship with you:

Shopping with Khushbu Fashions.com

You can order products in the following ways:

  • online via the website
  • by telephoning on 0208 767 3185 (UK) or 0044 208 767 3185 (INT)
When you place an order for a product in any of thw ways described above you are offering to buy it for the price stated, subject to these terms.
 
When you place your order online we will automatically send you an email to confirm that we have received it. this email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean thatcwe will be able to meet your order. If the product is available we will send you a confirmation that your order has been shipped, otherwise we will contact you either by email or telephone is any item is unavailable and suggest an alternative item. You have the right to cancel your order in full or part, and request a refund.
 
Khushbu Fashions, may also have the right to cancel any sale and not supply any or part of an order if it is reasonable to do so and may change or discontinue the availability of any products at any time at its sole discretion. However, we will notify you in advance before taking any such action. If an order is cancelled, any payment made for the products will be partially refunded or in full. This does not affect your statutory rights. 
 
Price
 
The price for each product is shown on Khushbufashions.com and includes the relevant sales taxes (such as VAT) at the current rate.
 
We always try to ensure the prices on Khushbufashions.com are accurate but errors may occur. if we discover an error in pricing of nay item in your order we will inform you as soon as possible using the ccontact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it (if we are unable to reach you we will treat the order as cancelled). If your order is cancelled , any payment made for the products will be refunded in full.
 
You will be notified of the delivery costs automatically before you submit your card details, based on the delivery address provided. 
 
Prices quoted on Khushbufashions.com are usually in UK Pounds. 
 
Non-EU customers are responsible for import duty/tax in their respective countries.
 
Payment
 
You must pay for your order before it is delivered and you can do so by credit card, debit card, Paypal or gift voucher.
 
Khushbu Fashions, reserve the right to hold any orders prior to dispatch if additional payment information is required. Occasionally, our payment provider may 'flag' any payment should any discrepancy occur in the cardholders billing or shipping address. We therefore may request 'proof of identity' from the cardholder inorder to protect both us and the cardholder from any potential fraudulent activity. 
 
We may therefore require proof of identification to validate the transaction. 
Identification showing your name and address (matching to the billing and shipping address, provided on your order below). Example, Driving Licence, Citizen Card or Utility Bill.
This information can be scanned and emailed to us. 
Please note that any information provided is in strict confidence and is an additional protocol to protect yourself and us from fraud or card misuse.
 
Availability
 
We try to keep Khushbufashions.com as up to date as possible but cannot guarantee that a particular product will always be available. If we can't supply a product you will not be charged for it and we will refund or re-credit your account with the amount you debited by us.
 
Gift Vouchers / Promotional offers 
  • Gift Voucher can only redeemed online at khushbufashions.com within 1 year of purchase and cannot be used for orders already placed.
  • If the value of the order exceeds the value of the gift voucher, the balance must be paid by credit, debit or paypal.
  • Vouchers has a cash redemption value of 0.001p
  • Gift Vouchers or voucher codes may only be redeemed once per customer
  • Promotional voucher codes are issued from time to time in promotions at the discretion of Khushbu Fashions
  • Promotional voucher codes are unique and can only be used once.
  • Certain item may be excluded from Promotional voucher code redemption. Such items will be clearly marked on respective product pages. 
  • Promotional voucher codes cannot be redeemed against shipping charges
  • Khushbufashions.com reserve the right to withdraw any promotional offer with immediate effect or within 24 hours notice.  

In the event that an unwanted item is returned during a promotional event such as 'free shipping/delivery '. We reserve the right to charge an admin fee of £4.95 (UK Customers), £14.99 (European Customers) and £19.99 (Rest of World). This admin fee is not applicable for items that were deemed to be faulty.

We may also charge you an fee in addition to the above, if the items returned were deemed to be poorly packed and/or without a duly completed returns form or detailed dispatch note.

Colour, Description and General Product Disclaimer
 
The details of the products or product specifications quoted with the product or in the size guide are approximate values only.
 
While we endeavor to accurately reproduce colours, measurements and stitching there may be minor variations of the actual product because of the nature of the fabric dyes and differences in the display output due to lighting, digital prohotgraphy and colour settings. We therefore advise that all products supplied by Khushbu Fashions, are Dry Cleaned only.
 
Khushbu Fashions firmly believes that all customers who order online are aware that the colours, description and stitching seen on the monitor, mobile devices or tablet will vary compared to the actual product. It is practically impossible to replicate the actual colours shown on the website, however we endeavour to supply the best quality at all times.
 
Khushbu Fashions, will always supply genuine products inline with all UK and EEC legislation. All products are manufactured to UK standards. Khushbu Fashions, does its level best to check all products prior to dispatch However, on occasion faulty or damaged items may be sent to customer and we are happy to offer a replacement or refund provided the item is returned back to us for quality control inspection. 
 

We do offer our customers affordable suits which are often showcased on international catwalks, endorsed by reputable deisgners and celebrities. These items are usually 'replicas' of the original design and this is therefore reflected in the price of the garment. There will often be modifications, in the materal, finishing and cut from the original design inorder to avoid any copyright infringments. We do not claim to offer an original designer product at a reduced price unless otherwise stated.

However, all items with an 'Khushbu' Label are exclusive to Khushbu Fashions and are not a replicas.

Khushbu Fashions firmly believe that customers are aware and accept that certain items showcased on the website are 'replicas' and not the actual product.

Returns

  • Returning an Item

Firstly, send the items back to Khushbu Fashions within 7 days of receipt of your purchase. Please download the returns form and enclose it with the returned item, and clearly state all the information requested on the form. Please note that any items returned without a Return Form may cause a delay in processing your refund or exchange and subsequently may not be processed.

Customers are advised to use a Royal Mail signed for service when returning items to ensure items are returned safely. Other options include using Collectplus or myHermes

Collectplus:

https://www.collectplus.co.uk/parcels/new?parcel[recipient_name]=Khushbu+Fashions&parcel[house_number]=147&to_postcode=sw177tj 

MyHermes:

https://www.myhermes.co.uk/send-a-parcel.html

Fill in the Returns Form your details, order detail and details of the item you like to return. We strongly recommend you use a tracked service to get items back to us - neither Khushbu Fashions nor any third party supplier can be held responsible for returned items that go missing in transit. We will process your return as soon as we can – in most cases within 14 days, but always within 28 days of receipt.

Send to: 

RETURNS, KHUSHBU LIMITED, 147 UPPER TOOTING ROAD, LONDON, SW17 7TJ

*We strictly do not accept items returned after 14 days unless a valid reason such as medical or personal is provided.

If an unwanted item is returned late after 14 days without a valid reason, then we reserve the right to either refuse the items or charge a restocking/late fee of upto £8.95 to cover our adminstration and restocking costs. Items that are designated as having been refused by us, will be returned back to the customer provided return postage fees are paid in advance.

Customers are advised that they are fully responsible for ensuring all item/s are returned safety, properly packaged with a returns form and in a good condition. 

  • Exchange

Exchange in the event that you would like to exchange an item, we may consider sending the first exchange with a subsidised shipping to you (upto £4.95 - UK Customers / upto £19.99 - Non UK Customers). Any subsequent exchange is not be allowed(unless the item is deemed faulty or damaged)

  • Processing Time

We will process your refund as soon as we can – in most cases approx 14 working days, but always within 28 days of receipt. However, it may take an additional 2-3 days for your payment provider to process the refund and it to show on your Bank, Credit Card or Paypal Account. The cost of your item will be refunded less any administration fees (during free delivery promotion) to the credit/debit card/paypal account used to make the purchase or in extreme circumstances by cheque or credit note. Delivery charges are not refunded, neither are any customs duties or taxes paid at the time of receiving your order. If an item has been modified, misused, damaged and / or is not in resalable condition we will not be able to provide a refund / replacement. When returning goods they must be sent back in their original condition and packaging. Goods must be returned in the condition received.

  • Incorrect item Received

In the unlikely event that the wrong item is sent to you please contact our customer services team who will instruct you how to return the item. Please remember that:

A Return Form needs to be filled in and enclosed in the parcel so that it can be processed by our warehouse.

Item/s to be returned second class recorded/tracked service only. We strictly do not re-inburse any costs for any other postal service. 

We cannot process any returns without an Return Form.

We cannot dispatch a new item unless we have received the wrong item back in our warehouse and inspected its condition.

We will refund shipping costs for second class tracked service only provided that the item is in new and unused condition when we receive it and you have followed our return instructions.

Please note, it is never our intention to send incorrect items to our customers, however on rare occasions due to 'human error' mistakes can happen. However, we will always endeavour to rectify any problems as a matter of priority. If your complaint is upheld, then we will refund you the cost of returning the items second class post only.

  • Unwanted items

Unwanted item is an item purchased and deemed unwanted by the purchaser. The item must be returned unopened, and in re-sellable condition. If the item has been opened, or the item has been modified, used, or damaged we will not be able to provide a refund / replacement. We will only refund the cost of the item, and an administration charge will be applied if the item was purchased  under a free shipping/delivery promotion (upto £4.95 - UK Customers / upto £19.99 - Non UK Customers).

  • Faulty items

A faulty item is one that is faulty due to manufacturing fault only. If the item has been misused, abused, damaged through use or otherwise modified we will not be able to provide a refund If the product is faulty we will issue you with an Returns reference number and advise you on the most suitable way to return the goods. Please remember that:

Item/s should be sent second class recorded/tracked service only. We strictly do not re-inburse any costs for any other postal service. 

Faulty products that were purchased over 30 days ago - we cannot issue refunds for products that were purchased more than 30 days ago.

  • Faulty items as a result of mis-use

We cannot replace or issue a refund for a misused product.

We will return the misused item back to you if you are happy to incur the administration & shipping costs of £9.95 (this does not include any collection costs or international shipping costs - if we have arranged for a specialist courier to collect the item or we need to return it abroad, the cost will be additional).

We will hold the product for a maximum of 30 days, after this period we will dispose the item.

You will be responsible for the returned products until they reach us.

  • Unwanted products – European Distance Selling Regulations (DSRs)

By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day after receipt of the order.

If you wish to cancel your under under the DSRs we ask  you to please notify our Customer Service team quoting your name and order number.

We will then arrange for you to be refunded accordingly.

Where you are cancelling your order within this cooling off period we will refund the cost of the item and the cost of sending the item to you as follows:

We will not refund the cost of gift-wrapping, your costs in returning the item to us, and other services provided to you in connection with your purchase (Eg express Delivery) unless you are returning the item to us because of an error on our part.

  • Unwanted Products – Custom-made and other Exempt Products

Due to the bespoke nature of Custom-made and other exempt products, we are unable to offer our usual 30 day money back policy on these items. And due to their nature they are not subject to the right to cancel under the distance selling regulations. These products will be clearly identified as such on their respective product pages.

In addition, certain other products are also exempt from our 30 day money back policy above: these products will be clearly marked on their respective product pages. In the case of these items, the returns period is limited to seven working days following the day of receipt as per the right to cancel under the DSRs above and you shall be responsible for the cost of the return.

This does not affect your statutory rights.

Khushbu Fashions Responsibilities.

Khushbu Fashions has tried to make the descriptions (including all pictures) of the products as accurate as possible but you should check the site or contact us for exact sizes and measurements.

Khushbu Fashions shall insure ordered products at their retail value whilst being delivered to you. Please check the delivered products as soon a possible on receipt as we will not cover any subsequent loss or destruction.

Khushbu Fashions will provide its services with reasonable skill and care but does not give any guarantees, warranties or representations in respect of any other person’s services.

Because of the nature of the internet ,Khushbu Fashions provides and maintains Khushbufashions.com on an ‘as is’ ‘as available’ basis and makes no promise that use of Khushbufashions.com will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our internet services for any reason beyond our control.

You will be responsible for any breach of these terms by you and if you use Khushbufashions.com in breach of these terms you will be liable to and will reimburse Khushbu Fashions for any loss or damaged caused as a result.

These terms above shall not limit any rights you might have s a consumer that may not be excluded under applicable law nor shall they exclude or limit Khushbu Fashions liability for death or personal injury resulting from its negligence nor any fraudulent representation.

Khushbu Fashions will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation internet outages, communications outages, fire, flood, war or act of God.

Please read the documents that come with your products carefully. You are urged to use all products safely and in accordance with the manufacturers guidelines.

These terms do not affect your statutory rights as a consumer which are available to you.

Delivery

Khushbu Fashions delivers to destinations inside and outside the UK

You will be notified of the delivery costs automatically before you confirm your payment. For more information about our delivery charges for dispatches to UK addresses click here

Delivery out the EU may be subject to local import taxes, which are you responsibility where they apply. If so the shipping company should advise you of the charges due or else you should consult your local customs office. Unfortunately we cannot advise what these charges will be and Khushbu Fashions is not responsible for them. If these local import/custom charges are refused or not paid by the customer, then the item could be returned to Khushbu Fashions or possibly destroyed if too expensive to return. Please note, on the very rare occasion that this does happen, we would not be able to refund you for your order. We would not be able to refund any original postage costs paid and can only refund for the returned products minus any costs incurred in returning them to Khushbu Fashions. 

Khushbu Fashions offers a range of delivery services depending on the address that we are delivering to, and carrier weight/size restrictions. For Mainland UK Addresses we offer Standard Delivery (3-5 working day service) and Express Delivery (1-2 Working Days)

Orders are dispatched wither by Royal Mail (3-5 working day tracked service) or by APC Couriers (1-2 working day tracked service). Our couriers require a signature and operate between 8am an 5pm on weekdays, so please specify and address where someone will be able to sign for your order between these hours. We will make every effort to delivery within the time stated on Khushbufashions.com but we will not be liable for any loss caused to you by late delivery.

For international services, the estimated time of delivery is 10-14 working days. Due to customs restrictions we can only ship parcels within 2 kilo weight. Therefore orders exceeding 4 items (2kilos) will be amended accordingly, and the balance refunded. 

This does not affect your statutory rights as a customer

Copyright and Trademarks

Khushbu Fashions des not give you any right or interest in any copyright or intellectual properly rights in any product or the right to copy them.

The copyright in Khushbufashions.com and the content of all the software, web site, and pages relating to the Khushbufashions.com website is owned by or licensed to Khushbu Fashions unless otherwise specified and may not be used, copied, or altered without our express consent.

Copyright extends to the design, look and feel of Khushbufashions.com , all photographs on it, and its marketing materials.

You may use Khushbufashions.com for private and personal non-commercial use only, i.e to view, copy, and print portions for the sole purpose of placing ordered. The materials on Khushbufashions.com may not be used for any other purpose.

Khushbu Fashions, khushbu.co.uk, Khushbufashions.com and our logos are trade names or trademarks of Khushbu Fashions and may not be used by anyone else without our express permission. We have applied for a registered trademark in the name Khushbu Fashions and we are also the owners of unregistered trademark rights in them.

However Khushbu Fashions does not make any warranty or representation in respect of any other trademark and the trademarks of the brands featured on Khushbufashions.com belong to their respective owners.

Privacy and Data Policy

Khushbu Fashions makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with our Privacy Policy.

Khushbu Fashions is registered with the information commissioner in accordance with the Date Protection Act 1998.

Administrative (Admin)Fees

We reserve the right to charge the administrative (Admin) fees in the event of any of the following:

1. Free Delivery/Shipping

In the event that an unwanted item is returned during a promotional event such as 'free shipping/delivery '. We reserve the right to charge an admin fee of upto £4.95 (UK Customers), £14.99 (European Customers) and £19.99 (Rest of World).

2. Failed Deliveries

We reserve the right to charge admin fees for any order which have been unclaimed and has subsequently been returned back to us by our shipping partners.

When an item is shipped an email confirmation will be sent. All of our shipping partners will attempt to deliver an item atleast once before retaining the item at their local depot for upto 7 working days. We will endeavour to contact you to re-arrange a delivery or advising you to urgently contact your local courier office.

Any item unclaimed which is returned back to us, return admin charges will be applied by the courier. These charges will subsequently be passed on to the customer, upto£5.95 (for UK orders), £14.95 (for EEC orders) and £19.99 (for Worldwide orders). 

We therefore advise customers to contact us with 24 hours if they have not received an email confirming shipping of their order. We will duly provide any tracking information and details of their local courier depot to avoid any parcels being unclaimed.  

3. Pre-order or Made to Order items

In the event that an unwanted preorder or made to order item is returned. We reserve the right to charge an admin fee of upto £4.95 (UK Customers), £14.99 (European Customers) and £19.99 (Rest of World).

  • Any of the these applicable admin charges will be adjusted from your balance refund.

Terms and Conditions - additional information

Khushbu Fashions excludes liability for any loss or damage of any kind howsoever arising; including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Khushbu Fashions shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

  • Any incorrect or inaccurate information on Khushbufashions.com
  • Any interruptions to or delays in updating Khushbufashions.com
  • The infringement by any person of any intellectual property rights of any third party caused by their use of Khushbufashions.com or any product purchased on Khushbufashions.com
  • Any loss or damage resulting from use of the inability ot use the Khushbufashions.com web site or resulting from unauthorized access to, or alteration of your transmissions or data in circumstances which are beyond our control.
  • Any loss of profit, wasted expenditure, corruption or destruction of data or another loss, which does not directly result from something that we had done wrong.
  • Any amount or kind of loss or damage due or viruses or other malicious software that may infect a user’s computer equipment, software, data or other property caused by persons accessing, using or downloading Khushbufashions.com or from transmissions via emails or attachments received from Khushbu Fashions or its licensees and affiliates.
  • The availability, quality, content or nature of the other sites on the internet that are owned and operated by third parties (external sites) to which Khushbufashions.com link and web sites located on or through any External Site nor for any transactions involving External Sites (including as to cookies, personal data, confidential information, or purchases of domain names or other services). You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links, website, or transactions. 
  • All representations, warranties, conditions and other terms which but for this notice would have effect.

Please note by duly entering into a transaction on this website, you are entering into an agreement to accept our Terms and Conditions and Conditions of Use.

You should understand that by using the website or ordering any of our Products listed on our website, you agree to be bound by these Terms and Conditions.?You should print a copy of these Terms and Conditions for future reference.??Please note that there are additional policies that apply to your use of this website and our trading relationship with you: